Terms of Service
These Terms of Service cover in detail the basis on which we supply our products and services to you (our customer) in relation to your requirement for a DBS Check.
By using our website, you agree to comply with these Terms of Service (“Terms”). These Terms are a legal contract between you (either an individual or a legal entity that you represent as an authorized employee or agent) (“you”) and Checks & Processing Ltd.
Information about us and how to contact us
Who are we: We are Checks & Processing Ltd, 20-22 Wenlock Road, London, N1 7GU. We are registered in England under company number: 12136809.
Who we are not: We are not the UK Government or Department for Work and Pensions, HMRC, the Disclosure & Barring Service or the Job Centre Plus.
How we can contact you: We will contact you via the email address that you provide us with. If we have no reply and we need to get in touch with you we may send an SMS reminder – and lastly call to resolve an issue.
How you can contact us: You can go to our contact page for various methods to get in touch with us.
Our contract with you
If for some reason the Company cannot accept your order, we will confirm this to you and you will not be charged for any products or services.
This could include:
We are unable to cope with the demands on our services which we could not reasonably anticipate.
If we find an error in the description or price of the services; or we are unable to meet a delivery deadline you have specified.
If you are making an application on behalf of a third party, for our products or services, we will need confirmation that consent has been obtained for you to do so, from the individual concerned and confirmation that this individual is not in breach of any of the requirements of these terms and conditions.
A poor credit reference obtained for you does not meet our requirements.
If we have reason to believe that you are committing a criminal or fraudulent act, causing nuisance or inconvenience to any third party.
You are found to be under the age of 16.
When you sign up with Checks & Processing Ltd we will automatically provide you with a unique order number and confirm it when we accept your order. Any contact with us will require that you present your unique number each time we communicate.
Your right to make changes
If you want to make changes to your order please contact us as soon as possible. If it is possible our team will make them. This would need to be before our team have started processing your order.
When will we provide our services
Our online application service is available 24/7. Our support team is available via email and helpdesk 9.00am – 5.00pm Monday to Friday inclusive. We do have minimal support team working out of hours and on the weekend for urgent responses.
During the order administration process delays can occur, we will confirm when we will provide the services to you, should your order be accepted. By accepting these terms you are agreeing that delays may occur in the provision of our products and services but full payment in relation to those products or services is still due.
We will always confirm the anticipated completion date for the delivery of our products or services during the order process. By accepting these terms and conditions you acknowledge and agree that an anticipated date is not confirmation of the actual date of completion.
Our Fast Track service allows us to priortise the processing of your application – not the service provided by Disclosure & Barring.
We are not responsible for
Delays out of our control.
Delays you have getting the requested documents to us. Our team will send emails to request these documents. After 30 days if you still have not submitted the relevant documents our service can be cancelled.
Incorrect email specified in sign up process – our team will email the address that you paid with.
Making changes – our rights
We may decide to make changes to our products and services at any time:
If regulatory requirements were to change from those currently applied, and/or.
We may need to make small technical adjustments and improvements, and where these changes will not affect you.
Should we need to make more significant changes, our staff will notify you and you may then contact us to end the contract before the changes are applied (within 28 days). You will then receive a refund for any services paid for, but not delivered.
Limitation of liability
In no event shall Checks & Processing, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Checks & Processing, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
If you have any questions regarding our Terms of Service please contact us.