We strive to satisfy every customer and take customer complaints very seriously.
If you have any queries regarding our refund policy please get in touch with us via our customer support page.
In the event that our service has not reached your requirements and you are unsatisfied please notify us via our customer support page
We only provide Basic DBS Checks as specified on our website.
We do not provide Standard/Enhanced DBS Checks.
If you have applied for the wrong DBS Check by error we can not provide you with a refund.
If your refund is submitted before the 12 hour period, we can provide you with a full refund minus a £30.00 administration fee. If your application has already been completed and your certificate has been sent you will not be eligible for a refund.
If you require your order to be cancelled, it is important that you notify us immediately as we are unable to cancel orders that have already been submitted. Under the Distance Selling Regulations 2000 all orders processed are considered ‘custom’ and therefore the statutory 7 day return period would not apply.
Once your order has been submitted one of our customer service advisers will get in touch with you to ensure we have correct information. If any requested documentation is not received within 30 days, your application will be considered incomplete, voided and with no refund provided.
We are always willing to amend these terms in your favor depending on certain situations.