We strive to satisfy every customer and take customer complaints very seriously.
If you have any queries regarding our refund policy please get in touch with us via our customer support page.
In the event that our service has not reached your requirements and you are unsatisfied please notify us via our customer support page within 12 hours.
Our team will then address this and provide you with a refund. You will need to provide your Order ID for us to locate your order for your reimbursement.
If your refund is submitted after the 12 hour period and your application has already been processed, we can provide you with a full refund minus a £30.00 administration fee.
If you require your order to be cancelled, it is important that you notify us immediately as we are unable to cancel orders that have already been submitted. Under the Distance Selling Regulations 2000 all orders processed are considered ‘custom’ and therefore the statutory 7 day return period would not apply.
Once your order has been submitted one of our customer service advisers will get in touch with you to ensure we have correct information. If any requested documentation is not received within 30 days, your application will be considered incomplete, voided and with no refund provided.
We are always willing to amend these terms in your favor depending on certain situations.