Frequently Asked Questions
Here are some of our frequently asked questions. For additional questions please go to our Contact page
What is a DBS Check?
A DBS Check is a background check used by employers on behalf of applicants to ensure that a candidate is suitable to work in a specific industry. It is also known as a CRB Check or Basic Disclosure.
What happens after I have submitted my application?
Once you you have submitted your application one of our agents will review it carefully to ensure that there are no errors or missing information. If any additional information is required we will contact you via email (or SMS and phone if you request) to amend everything as soon as possible.
Once we have checked all of the relevant documentation your certificate will be dispatched to the address you provided on the application.
How long does the application take?
Our online application generally takes 3 to 5 minutes to complete.
When will I receive my results?
Results usually arrive by email within 24 hours.
How long does it take for the certificate to arrive?
The certificate usually arrives in under 3 working days but can take up to 14 working days in some circumstances.
I need to apply for many DBS Checks – what are my options?
If you’re ordering less than 3 we would recommend just going through the application process normally as each application only takes 5 minutes.
If you are ordering more than 3 you can contact us for a more streamlined process, hands on support and a discounted rate.
Can I check the status of my DBS check?
Yes – just use the Check Status page.
Where will my DBS check be sent?
Your DBS check results will be sent to the email address you provided and the certificate to your postal address you provide.
What types of DBS checks are there?
Please see our Which DBS Check for more information on each type of check
Can I apply whilst outside of the UK?
Yes. We can process your application if you are currently outside the UK. Please contact us and we will assist you with this.
Do you have a refund guarantee?
Yes, you can find out about this on our Refund Policy page.
What payment methods do you accept?
We accept all major credit and debit cards as well as bank transfers.
If you have any additional questions please use our Contact page
