What Happens When Your DBS Certificate Gets Lost?
Since the launch of the Disclosure and Barring Service in 2012, to ensure that only eligible people are fit to be working with children and vulnerable adults. DBS checks are part of the UK hiring process. Therefore, you can expect thousands of people to want to get their DBS certificate to work in specific jobs at any given time.
So how can a DBS certificate get lost? Once you’ve completed your application and you get notified that your DBS certificate has been processed, it should be delivered within the next couple of days, but there can be a 14-day wait period. If, after 14 days, it still hasn’t been delivered, it’s likely your certificate has been lost in the post.
With applicants requiring the certificate to continue their job application process, we can understand how annoying getting your certificate delayed is. The Disclosure and Barring Service understand that this situation can arise and there are a few things you can do.
Replacing A Lost DBS Certificate
There are two scenarios as to how you can replace your lost certificate. Thankfully, there are solutions for both scenarios. A DBS certificate can be lost before it gets to you through postal error and can be lost after you get it.
Asking For DBS Check Reprint
As we discussed earlier, once your DBS certificate gets lost in the post, the Disclosure and Barring Service have asked that anybody that hasn’t received their certificate after 14 days request a reprint.
Using the online service, you can request a reprint. The DBS will then resend your certificate to the already given address.
Knowing that you must request a reprint after 14 days is crucial, and it should be after 14 days and not before. The DBS will reject any reprint request made after 3 months, and you will have to start the application process all over again.
Lost DBS Certificate After It’s Been Delivered
If your DBS certificate has been lost after it has been delivered to you, then requesting a reprint will be rejected. You won’t be able to request a reprint since the error won’t be due to a postal error.
The only viable solution is to restart your application all over again, and you’ll have to pay the application fees again. If you registered through your company, your company would have to re-apply on your behalf. It is recommended not to lose your certificate once it has been received.
You can contact our trusted advisors today to learn more about DBS checks and how to get started on your application.